Need to Return?
Returns Policies
Faulty Items / Wrong Items Sent
Returning in Resaleable Condition
How Long Do I Have To Complete A Return?
Returns by Brand
Bowl and Bone
Danish Design
Pawfect Pup
Pets and Leisure
Ruff and Tumble
What To Do First
- Returns
If you are not completely satisfied with your purchase, please send us an email as soon as possible, stating the order number and a brief explanation of why you need to return the product. We will then send you the appropriate return form and the correct return address.
Returns emails should be sent to hello@pawfectpup.com.
Once return products are received and checked, your refund will be processed.
Some brands have a shorter returns period than others (please see returns by brand section for specifics), therefore, it is imperative that you email us as soon as you know that you want to return a product.
- Exchanges
Returns Policies
- Faulty Items / Wrong Items Sent
Please return faulty or unwanted items with recorded or special delivery and take out postal insurance covering the value of your package, to ensure their safe return. Pawfect Pup is not responsible for the safe return of your items and cannot issue refunds for returns that do not arrive safely at the returns address provided.
- Returning Unwanted Products
- Returning in Resaleable Condition
All goods must be sent back to us in the condition that they were delivered in, including the original packaging where possible. Pawfect Pup is not responsible for any damages to products upon return where goods are not adequately packaged. Items that are deemed to not be resaleable (e.g. due to signs of use, damage, labels removed/damaged, etc.) will not be refunded or exchanged.
- Personalised Items
- Perishable Items
We regret that we cannot offer refunds on consumable or perishable items.
- Cost of Return
Customers are responsible for the cost of postage and packaging for both returns and exchanges.
We recommend that you return unwanted items with recorded or special delivery and take out postal insurance covering the value of your package, to ensure their safe return. Pawfect Pup is not responsible for the safe return of your items and cannot issue refunds for returns that do not arrive safely at the returns address provided.
Where products are proven to be faulty, damaged on receipt, or where orders contain the wrong products, we will replace the products, or refund the customer, including any shipping costs. In this scenario, please keep your returns postage receipt.
- How Long Do I Have To Complete A Return?
Some brands and suppliers have a shorter returns period than others, therefore, it is imperative that you email us as soon as you know that you want to return a product.
Please visit the Returns by Brand section below to find out exactly how long you have to a) notify us of your return request b) return your item to the return address provided.
- When Will I Be Refunded?
Refunds are issued to the customer within 20 days of the returned product being received, inspected and processed at the designated returns address.
Refunds are not provided for unwanted products that are not deemed to be returned in resaleable condition (excluding faulty goods).
Returns by Brand
- Bowl and Bone
Please be aware that should you need to return or exchange a Bowl and Bone product, you will have to send the item directly back to them in Poland at your own cost (unless they are proven to arrive faulty).
If you need to request a return for a Bowl and Bone product, you must email us at hello@pawfectpup.com within 7 days from the date of delivery, stating your order number and reason for return.
We will then email you back with the appropriate returns form and returns address. Unwanted items must be returned to Bowl and Bone within 14 days from the date of delivery in a resaleable condition. Faulty items must also be returned within 14 days, in the same condition that they were delivered to you in.
Please see our Cost of Return section for information on returns postage costs.
- Danish Design
If you need to request a return for a Danish Design product, you must email us at hello@pawfectpup.com within 7 days from the date of delivery, stating your order number and reason for return.
We will then email you back with the appropriate returns form and returns address. Unwanted items must be returned to us within 14 days from the date of delivery in a resaleable condition. Faulty items must also be returned within 14 days, in the same condition that they were delivered to you in.
Please see our Cost of Return section for information on returns postage costs.
- Dogs and Horses
If you need to request a return for a Dogs and Horses product, you must email us at hello@pawfectpup.com within 7 days from the date of delivery, stating your order number and reason for return.
We will then email you back with the appropriate returns form and returns address. Unwanted items must be returned to us within 21 days from the date of delivery in a resaleable condition. Faulty items must be returned within 25 days, in the same condition that they were delivered to you in.
Please see our Cost of Return section for information on returns postage costs.
- Pawfect Pup
If you need to request a return for a Pawfect Pup product, you must email us at hello@pawfectpup.com within 7 days from the date of delivery, stating your order number and reason for return.
We will then email you back with the appropriate returns form and returns address. Unwanted items must be returned to us within 14 days from the date of delivery in a resaleable condition. Faulty items must be returned within 21 days, in the same condition that they were delivered to you in.
Please see our Cost of Return section for information on returns postage costs.
- Pets and Leisure
If you need to request a return for a Pets and Leisure product, you must email us at hello@pawfectpup.com within 7 days from the date of delivery, stating your order number and reason for return.
We will then email you back with the appropriate returns form and returns address. Unwanted items must be returned to us within 14 days from the date of delivery in a resaleable condition. Faulty items must also be returned within 14 days, in the same condition that they were delivered to you in.
Please see our Cost of Return section for information on returns postage costs.
- Ruff and Tumble
If you need to request a return for a Ruff and Tumble product, you must email us at hello@pawfectpup.com within 7 days from the date of delivery, stating your order number and reason for return.
We will then email you back with the appropriate returns form and returns address. Unwanted items must be returned to us within 21 days from the date of delivery in a resaleable condition. Faulty items must be returned within 25 days, in the same condition that they were delivered to you in.
Please see our Cost of Return section for information on returns postage costs.