Welcome to our Shipping Information page!
To find the information that you need quickly, please use the links below.
Information By Topic
Information By Brand
Information By Special Item Type
Shipping Information By Topic
Free Delivery Deals
- Free Shipping on UK orders over £50.00
We offer free shipping on UK orders with a value of £50.00 and over.
- Free Shipping on all Dogs and Horses Products
We offer free shipping for the entire order when you purchase a Dogs and Horses product.
- Free Shipping on the Handmade in England Range
We offer free shipping for the entire order when you purchase a Handmade in England product.
- UK orders under £50.00
For UK orders with a value of £49.99 and below, we have a standard shipping rate of £2.99*.
*(This does not apply to Dogs and Horses products and Handmade in England Products, which are shipped for FREE).
While we would like to offer free delivery on all orders, the items that we sell are often large and bulky, fragile, or have a high courier cost. We do absorb most of the courier cost ourselves so that we can offer a fair shipping rate.
- Delivery time varies by product and by brand. Why?
- Firstly, because our suppliers will often dispatch products directly to your door to reduce the shipping time. Each supplier has its own processing times and delivery methods, thus explaining the variation.
- Secondly, because certain products (e.g. anything personalised, or handmade) take longer to process than others.
- We advise that you check the delivery times by brand or by special item type for more detailed information.
- Due to the nature of the products that we sell (large, bulky, heavy and fragile) we regret that we can't offer a straight forward international shipping option.
- We have to handle international enquiries case by case and are very happy to quote shipping fees on an individual basis.
- Please be aware that international customers will be responsible for the shipping costs and that we cannot subsidise these.
- To get a quote for international shipping, please email us at firstname.lastname@example.org or via our contact page with your product preferences and full address.
Shipping Information By Brand
- Bowl and Bone
- Danish Design
- Dogs and Horses
- Pawfect Pup
Pawfect Pup products are sent by Royal Mail and are typically delivered next day to UK customers. If you place your order before 2 pm Monday - Friday, the product is likely to be dispatched the same day. If you place your order after 2 pm, the order is likely to be dispatched the next working day.
PawBakes products are sent by Hermes and are typically delivered between 2-5 days following dispatch.
- Pets and Leisure
Pets and Leisure beds are dispatched to UK customers within 48 hours of order receipt. We advise that the delivery time is likely to be 3-5 days from the time of order.
- Ruff and Tumble
Your goods will usually arrive within 3-4 working days for most of the UK mainland but please allow 7 working days.
If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended depending on where exactly you live.
Please supply a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the courier calls, they will leave a card. You can collect your goods from your local branch.
Shipping Information By Special Product Type
- Handmade in England
Products that fall into our "Handmade in England" category are personalised, and of course, handmade! This means that orders can take up to 10 working days to dispatch the product, plus delivery time. Items are delivered by MyHermes, usually around 14 days after you make your order online.
- Personalised Mugs
Mugs are personalised and dispatched within 48 hours (for all UK orders placed Monday-Friday).
Products are delivered by Royal Mail's 48-hour service. We, therefore, expect that your parcel will arrive 4-5 working days after you place your order.
- Personalised Signs
Products are delivered by Royal Mail's 48-hour service. We, therefore, expect that your parcel will arrive 4-7 working days after you place your order.
- Embroidered (Personalised) Dog Blankets
- Personalised Storage Bags
- Personalised (Other)
Our Liability for Timely Delivery
Pawfect Pup does not accept liability for products that arrive after the estimated timeframe. The timeframes denoted above are given by approximation only.
While it is highly unusual that products are late, mistakes and mishaps do happen occasionally and therefore we appreciate your patience.