Shipping Information

Welcome to our Shipping Information page! 

To find the information that you need quickly, please use the links below.

Information By Topic


Information By Brand


Information By Special Item Type



Shipping Information By Topic


Free Delivery Deals

  • Free Shipping on UK orders over £50.00

 We offer free shipping on UK orders with a value of £50.00 and over. 

  • Free Shipping on all Dogs and Horses Products

We offer free shipping for the entire order when you purchase a Dogs and Horses product. 

  • Free Shipping on the Handmade in England Range

We offer free shipping for the entire order when you purchase a Handmade in England product. 


Delivery Cost

  • UK orders under £50.00

For UK orders with a value of £49.99 and below, we have a standard shipping rate of £2.99*.

*(This does not apply to Dogs and Horses products and Handmade in England Products, which are shipped for FREE).

While we would like to offer free delivery on all orders, the items that we sell are often large and bulky, fragile, or have a high courier cost. We do absorb most of the courier cost ourselves so that we can offer a fair shipping rate.


Delivery Time

  • Delivery time varies by product and by brand. Why?
    • Firstly, because our suppliers will often dispatch products directly to your door to reduce the shipping time. Each supplier has its own processing times and delivery methods, thus explaining the variation.
    • Secondly, because certain products (e.g. anything personalised, or handmade) take longer to process than others.
  • We advise that you check the delivery times by brand or by special item type for more detailed information.

International Shipping

  • Due to the nature of the products that we sell (large, bulky, heavy and fragile) we regret that we can't offer a straight forward international shipping option. 
  • We have to handle international enquiries case by case and are very happy to quote shipping fees on an individual basis. 
  • Please be aware that international customers will be responsible for the shipping costs and that we cannot subsidise these.
  • To get a quote for international shipping, please email us at hello@pawfectpup.com or via our contact page with your product preferences and full address.

Shipping Information By Brand

  • Bowl and Bone
All products from Bowl and Bone are handmade in and distributed from Poland. Orders are usually dispatched within 48 hours and delivered within 4 working days to UK customers. However, we ask that you be mindful that B&B products are being delivered internationally and allow up to 1-2 weeks for delivery.

  • Danish Design
Danish Design products are despatched three working days after you place your order and are then delivered by DPD's Next Day Delivery tracked service to UK customers. We, therefore, expect Danish Design parcels to reach you four working days after you place your order online. 

  • Dogs and Horses
Get free delivery on your entire order when you purchase any Dogs and Horses product.
Dogs and Horses products are sent by Royal Mail First Class to UK customers. Most orders are dispatched immediately, however, depending on the product, the supplier may need to make your order on demand. Please, therefore, allow up to 5-7 days for delivery of your D&H products.

  • Pawfect Pup

Pawfect Pup products are sent by Royal Mail and are typically delivered next day to UK customers. If you place your order before 2 pm Monday - Friday, the product is likely to be dispatched the same day. If you place your order after 2 pm, the order is likely to be dispatched the next working day. 

  • PawBakes

PawBakes products are sent by Hermes and are typically delivered between 2-5 days following dispatch. 

  • Pets and Leisure

Pets and Leisure beds are dispatched to UK customers within 48 hours of order receipt. We advise that the delivery time is likely to be 3-5 days from the time of order. 

  • Ruff and Tumble
R&T products are delivered to UK customers by either UKMail or Royal Mail, depending on your location. 

Your goods will usually arrive within 3-4 working days for most of the UK mainland but please allow 7 working days.

If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended depending on where exactly you live.

Please supply a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the courier calls, they will leave a card. You can collect your goods from your local branch.

 Shipping Information By Special Product Type

  • Handmade in England
Get free delivery on your entire order when you purchase any Handmade in England product.

Products that fall into our "Handmade in England" category are personalised, and of course, handmade! This means that orders can take up to 10 working days to dispatch the product, plus delivery time. Items are delivered by MyHermes, usually around 14 days after you make your order online. 

  • Personalised Mugs 

Mugs are personalised and dispatched within 48 hours (for all UK orders placed Monday-Friday).
Products are delivered by Royal Mail's 48-hour service. We, therefore, expect that your parcel will arrive 4-5 working days after you place your order. 

  • Personalised Signs
Signs are dispatched within 1-3 working days  (for all UK orders placed Monday-Friday). 

Products are delivered by Royal Mail's 48-hour service. We, therefore, expect that your parcel will arrive 4-7 working days after you place your order. 

  • Embroidered (Personalised) Dog Blankets
Embroidered (customised) blankets are dispatched within 1-3 working days (for all UK orders placed Monday-Friday). Products are delivered by Royal Mail's 48-hour service. We, therefore, expect that your parcel will arrive 4-7 working days after you place your order.
For regular blanket's delivery time (not personalised), please search for delivery information by the blanket's brand.

  • Personalised Storage Bags
Personalised storage bags are dispatched within 1-3 working days (for all UK orders placed Monday-Friday).
Products are delivered by Royal Mail's 48-hour service. We, therefore, expect that your parcel will arrive 4-7 working days after you place your order.
For regular storage bag's delivery time (not personalised), please search for delivery information by the bag's brand.

  • Personalised (Other)
This section refers to any of our ceramic dog bowl products that are not included in the Handmade in England collection. 
Personalised ceramic dog bowls  are dispatched within 3-5 days  (for all UK orders placed Monday-Friday). 
Products are delivered by Royal Mail's 48-hour service. We, therefore, expect that your parcel will arrive 7-10 working days after you place your order. 

Our Liability for Timely Delivery

Pawfect Pup does not accept liability for products that arrive after the estimated timeframe. The timeframes denoted above are given by approximation only.

While it is highly unusual that products are late, mistakes and mishaps do happen occasionally and therefore we appreciate your patience.